Member Support Experience Agent (Customer Service) - (Fully Remote) at Nonstop
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Continue Your ApplicationJoin Nonstop as a Member Support Experience Agent!
Are you passionate about delivering first-class customer service and helping people navigate their healthcare benefits? Do you thrive in a dynamic environment where every interaction matters? If so, the Member Support Experience Agent role at Nonstop Administration and Insurance Services, Inc. could be your ideal career move!
Champion Healthcare Access
Nonstop is a fast-growing health insurance organization committed to ensuring everyone has access to high-quality, affordable healthcare. Our flagship offering, Nonstop Health®, empowers employers to provide exceptional health benefits to their employees. As a Member Support Experience Agent, you'll be a crucial part of our mission, helping members understand and utilize their healthcare benefits effectively.
Excel as a Customer Support Specialist
- Multi-Channel Communicator: Provide outstanding support via phone and email, assisting members with their medical benefit inquiries.
- Insurance Guide: Help members navigate insurance documents like Summary of Benefits and Coverage (SBCs) and Explanation of Benefits (EOBs).
- Problem Solver: Work with medical carriers, pharmacies, and billing departments to resolve member issues promptly and accurately.
- Benefit Expert: Quickly become proficient in Nonstop programs and additional benefits, offering knowledgeable assistance to members.
- Empathetic Listener: De-escalate situations with dissatisfied members by providing patient and skilled support.
Why Nonstop is the Right Place for You
- Remote Flexibility: Enjoy the convenience of working from home with a Monday to Friday schedule and no weekend shifts.
- Competitive Compensation: Earn an hourly rate of $28.85, along with internet reimbursement and comprehensive benefits.
- Health Coverage: Benefit from full medical, dental, and vision coverage with 100% employer-paid premiums after the introductory period.
- Retirement Plans: Participate in our 401(k) plan with employer-matched contributions.
- Professional Growth: Commit to ongoing professional development and become an expert in medical benefits and Nonstop processes.
Ready to make a difference and provide exceptional customer service in the healthcare industry? Apply now and become a Member Support Experience Agent at Nonstop!